Something wrong? Let’s fix it.
One address for everything: hello@plantablepaper.co.uk. A real person reads every email and replies within one working day — usually much faster. Include your order number and we can move immediately.
The promise, in plain English
If we’ve got something wrong — wrong size, wrong quantity, print quality that isn’t right, damage in transit — we make it right. Reprint or refund, your choice.
Email us
hello@plantablepaper.co.uk with your order number in the subject line.
Show us
A sentence on what’s wrong and a quick photo. That’s all the evidence we need.
We sort it
Reprints jump the queue and ship next working day. Refunds land back on your original payment method.
One honest boundary: handmade seed paper varies sheet to sheet — texture, seed placement and softer colour are the product, not a defect. If your file was supplied with an error we flagged and you asked us to print anyway, that one’s on the file. Everything else: on us, fixed without a fight.
Where to find what
Setting up artwork
Sizes, bleed, file types and colour honesty — all in the Artwork Guide.
Delivery & tracking
Cutoffs, timings and where-is-it answers on the Delivery page.
Growing your paper
Step-by-step planting and troubleshooting in the Planting Guide.
Everything else, answered
Can I change or cancel my order?
If it hasn’t printed yet, yes — email immediately with your order number. We print fast (that’s the point), so the window is short: before 11am on your print day is usually safe.
Can I add artwork after ordering?
Yes — email it with your order number. Artwork in by 11am keeps next-day dispatch.
My seed paper isn’t growing.
First: patience — 2–4 weeks is normal, with daily moisture, light and warmth. Planted right and still nothing after four weeks? Email us; we’ll send fresh paper. We’d rather you grow something.
Do you do custom shapes, sizes or bigger quantities?
Yes — die-cut tags, custom trims, runs beyond 1,000. Email what you need and we’ll quote it properly.
I want to complain.
Fair enough — email hello@plantablepaper.co.uk and say so plainly. It goes to the people who own the business, not a ticket queue, and you’ll have a reply within one working day.